Refund Policy

1. Overview

At Design Dream, we are committed to delivering high-quality design and development work. This Refund Policy outlines the circumstances under which refunds may be granted and our process for handling refund requests.

Due to the nature of our subscription-based service and the significant resources invested in each project, refunds are handled on a case-by-case basis with careful consideration of the specific circumstances.

2. General Refund Policy

2.1 No Automatic Refunds

Design Dream does not offer automatic refunds for subscription payments. Each refund request is evaluated individually based on the circumstances and the amount of work completed during the billing period.

2.2 Case-by-Case Evaluation

We evaluate refund requests based on:

• Amount of work delivered during the billing period
• Quality of work provided
• Timeliness of deliverables
• Responsiveness to feedback and revisions
• Communication and collaboration efforts
• Reason for the refund request

2.3 Our Commitment

If you're not satisfied with the work, we will first attempt to resolve the issue through additional revisions, project adjustments, or other reasonable accommodations before considering a refund.

3. Scenarios Where Refunds May Be Granted

3.1 Service Not Delivered

If we fail to deliver any work within the first 30 days of your subscription despite having clear, actionable requests in your backlog, you may be eligible for a full refund of your most recent payment.

3.2 Technical Issues

If technical problems on our end prevent you from accessing the service for an extended period (more than 7 consecutive days), you may be eligible for a prorated refund for the downtime.

3.3 Billing Errors

If you were charged incorrectly due to a billing error (e.g., double-charged, charged after cancellation), you will receive a full refund of the erroneous charge.

3.4 First Month Dissatisfaction

If you are not satisfied with the service during your first billing cycle, we will work with you to address your concerns. If we cannot resolve the issues to your satisfaction, we may offer a partial refund based on the work completed.

Note: This does not apply if you've received substantial work, used multiple revision rounds, or engaged extensively with the service.

4. Scenarios Where Refunds Are Not Granted

4.1 Change of Mind

Refunds are not provided if you simply change your mind about the subscription or decide you no longer need the service. In these cases, you should cancel your subscription to prevent future charges.

4.2 Work Already Delivered

If we have delivered work during the billing period and you have accepted the deliverables (either explicitly or by using them in your business), refunds are generally not granted.

4.3 Subjective Dissatisfaction

Refunds are not granted for subjective reasons like "I don't like the style" if:

• The work meets the specifications you provided
• The work is of professional quality
• You were offered revision rounds and did not use them
• You did not provide clear feedback during the process

4.4 Lack of Engagement

If you did not provide clear requirements, respond to requests for feedback, or engage with the service during the billing period, refunds are not granted. The subscription fee covers our availability and readiness to work on your projects.

4.5 Violations of Terms

If your subscription was terminated due to violations of our Terms of Service, no refund will be provided.

4.6 Paused Subscriptions

Since paused subscriptions are not billed, there is nothing to refund during a paused period.

5. Refund Amounts

5.1 Full Refund

Full refunds (100% of the monthly payment) may be granted only in exceptional circumstances, such as:

• No work was delivered despite clear requests
• Billing error or duplicate charge
• Service was completely unavailable

5.2 Partial Refund

Partial refunds (prorated based on work completed) may be granted when:

• Some work was delivered but did not meet expectations
• Service was unavailable for part of the billing period
• There were significant delays in delivery

Partial refunds are calculated based on the value of work delivered during the billing period. For example, if you received 2 weeks of work in a 4-week billing cycle, the maximum refund would be 50% of the monthly fee.

5.3 Credits vs. Refunds

In some cases, we may offer account credits instead of cash refunds. Credits can be used for future subscription periods and never expire. This option is available when the issue can be reasonably resolved through continued service.

6. How to Request a Refund

6.1 Contact Us First

Before requesting a refund, please contact us to discuss your concerns. In most cases, we can resolve issues through:

• Additional revision rounds
• Reassigning the project to a different designer or developer
• Adjusting the project scope or requirements
• Extending the delivery timeline
• Providing additional support or guidance

6.2 Refund Request Process

If you still wish to request a refund after discussing your concerns:

1. Email us: Send a detailed refund request to hello@designdream.is
2. Include details: Describe the reason for the refund request, specific issues you experienced, and any attempts to resolve them
3. Provide documentation: Include relevant communications, project briefs, deliverables, and feedback
4. Allow review time: We will review your request within 5 business days
5. Receive decision: We will respond with our decision and, if approved, the refund amount

6.3 Refund Processing Time

Once approved, refunds are processed within 10 business days. Depending on your payment method and financial institution, it may take an additional 5-10 business days for the refund to appear in your account.

Refunds are issued to the original payment method used for the subscription.

7. Chargebacks

Important: If you initiate a chargeback without first contacting us to resolve the issue, your subscription will be immediately terminated and you will be banned from using Design Dream in the future.

Chargebacks should only be used in cases of fraud or unauthorized charges. For all other issues, please follow our refund request process outlined above.

We reserve the right to pursue legal action to recover costs associated with unjustified chargebacks.

8. Cancellation vs. Refunds

Cancelling your subscription is different from requesting a refund:

• Cancellation: Stops future billing but does not refund current payment. You retain access until the end of the paid period.
• Refund: Returns all or part of your current payment, typically with immediate loss of access.

If you're unsure whether you want to continue, we recommend pausing your subscription instead of canceling. Paused subscriptions can be resumed at any time without losing your account history or settings.

9. Disputes

If your refund request is denied and you disagree with our decision, you may:

1. Request a detailed explanation of the denial reason
2. Provide additional information or documentation to support your request
3. Request escalation to senior management for final review

All refund decisions are final after the escalation review. Disputes related to refunds are subject to the dispute resolution terms outlined in our Terms of Service.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated via email.

Changes to this policy do not apply retroactively. Refund requests are evaluated based on the policy in effect at the time of the transaction.

11. Contact Information

For refund requests or questions about this policy, please contact: